Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us anytime by live chat, email, or phone for quick, practical help. We handle account enquiries, verification and payment questions, and basic troubleshooting. For urgent account or payment matters, please have your account ID ready to speed service. We also offer a concise help centre with FAQs to guide common requests. We aim to respond promptly to keep your play smooth.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat; email response within 24 hours) |
| General enquiries | [email protected] (corporate and press queries; response within 48 hours) |
| Affiliate enquiries | [email protected] (partner programmes and rates) |
| Phone | +1 604 712 4839 (English support line) |
| Working hours | Mon-Fri, 09:00-18:00 ET (chat 24/7) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or situations that require explanations or documents. Please send your message to [email protected] and include a clear subject line, your account username, and up-to-date contact details. Providing these helps us process your request faster and avoid unnecessary follow-ups or delays.
Send us a message
Response Time
Support reply times vary by issue. Most inquiries are answered within one business day, and simple account or payment questions are usually resolved quickly. Complex investigations, identity checks or security reviews may take longer depending on the case and required documentation. If you need faster help, contact [email protected] and include relevant details to speed up our response.
Feedback
We value your feedback. If you have suggestions, ideas, or spot something that could be improved on the site, please let us know. Every message is reviewed carefully by our team and helps shape updates to the service and user experience. Send comments to [email protected] or use the site feedback form and we’ll follow up as soon as possible.